Complaint to the Airtel Appellate Authority – Mumbai [which also did not elicit any response]
Hi Mr. Kannan,
This is with a very stressed out mind i am writing this. And i am appalled by what i experienced.
11th June 2016
I went to the store for a duplicate sim. I had lost my cellphone. I submitted my documents, Aadhar and photograph and was given a new sim. I was told sim would get activated in 4 hours. I also cleared my outstanding of INR 1363
I only inserted the sim when my new phone arrived four days later to find the sim had no connection.
I called up customer care and was told the store must have not submitted documents and i should visit the store. The online customer care struggled to identify the reason for no connection.
I went to the store to check. What followed was disgusting. This is what the store executive(Vishakha) told me
2) “You did not pay activation fee of Rupees 300 and outstanding of 200 rupees”
Then i gave her the new sim card, she did something on the PC and said card will be activated in two hours. She said sim change request had failed previously. This happened at 7PM. I got a sim change request mail from Airtel at 7.15.
Now sir, tell me what ethics do they have when they blatantly lie on your face. What should i do? How can this be treated lightly. What if there is a racket where other customers are fleeced like this – when they pay this other 300 rupees activation fees other than the Rupees 25 and some made up outstanding.